Support

Support Hours — 10 Hour Block

A prepaid block of ten engineering hours, drawn down against small changes, fixes and questions, valid for twelve months.

Price
$1,150 · €1,050 · £890
Billing
One-off payment
Turnaround
Agreed at scoping
Sales tax
Not applicable

What this is

For organisations that need occasional engineering help without a monthly commitment. Hours are drawn down in fifteen-minute increments against work you request, with a running balance visible in the client portal.

Unused hours expire twelve months after purchase. We will tell you when the balance is running low rather than letting you find out mid-task.

What you receive

  • Ten engineering hours, drawn down in fifteen-minute increments
  • Running balance and full usage history in the client portal
  • Work requested and tracked through the ticket system
  • Valid for twelve months from purchase

What is not included

  • Guaranteed availability — blocks are scheduled against current capacity
  • Out-of-hours or emergency response, which requires a support agreement
  • Rollover beyond the twelve-month validity period
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Want this shaped around your situation first?

If the scope above is close but not exact, describe what you actually need. We would rather adjust the work than sell you a package that only half fits.

No account is needed to order a package.