Maintenance

Maintenance Plan — Standard

Monthly maintenance for a live site or application: dependency and security patching, backup verification, uptime monitoring, and a named route to a human.

Price
$639 · €589 · £499/month
Billing
Recurring — billed monthly
Turnaround
Agreed at scoping
Sales tax
Not applicable

What this is

The work that keeps a system from quietly degrading. Dependencies are updated on a regular cadence rather than in an emergency, backups are restored and verified rather than assumed, and monitoring is checked by someone rather than left to alert into an empty inbox.

Includes an allowance of engineering time each month for small changes. Response targets are agreed with you and written into the support agreement — we do not publish a single figure here, because a number without a contract and an on-call rota behind it is marketing.

What you receive

  • Monthly dependency and security patching, with a written change record
  • Uptime and error monitoring with alerting routed to a person
  • Monthly backup restore verification
  • Two hours of engineering time each month for small changes
  • Quarterly written health report
  • Support tickets through the client portal, with full history

What is not included

  • New features or substantial changes, which are quoted separately
  • Hosting and third-party service costs, which are billed to you directly by those providers
  • Faults in systems we did not build, unless agreed in a separate arrangement
  • Out-of-hours cover, which is available as an addition to the support agreement
START HERE

Want this shaped around your situation first?

If the scope above is close but not exact, describe what you actually need. We would rather adjust the work than sell you a package that only half fits.

No account is needed to order a package.